3 Most Costly Computer Network Mistakes Small Businesses Make
Mistake #1: My computer network doesn’t need regular monitoring and maintenance.
This is probably one of the biggest and most costly misconceptions that business owners have. Usually this is because they’ve been fortunate enough to never have encountered a major disaster; but that’s similar to someone thinking they don’t need to wear a seat belt when driving a car because they’ve never had an accident.
Just like a car, if you don’t change the oil, replace the filter, rotate the tires, flush the transmission, and perform other regular maintenance on your car, it will eventually break down and cost you FAR MORE to repair than the cost of the basic maintenance – and cars are far simpler than a computer network!
Mistake #2: All computer technicians are created equal. Your best option will be the one who offers the lowest price.
As we stated a moment ago, you get what you pay for. A cheap price usually means a cheap job. The only technicians that will work cheap are those that are just starting and they are grossly inexperienced – but what you don’t realize is that an inexperienced technician like this can end up costing more because:
1. They improperly diagnose problems, which mean you’re paying them to fix the WRONG thing and STILL won’t resolve your problem.
2. They could take 3 to 5 times as long to do the same repair an experienced technician could fix quickly. Again, you’re paying for those extra hours.
3. They could do MORE damage, costing you more money and downtime.
Mistake #3: My nephew/neighbor’s kid/brother-in-law/office manager knows this computer stuff and can take care of our computers.
Most people look for a part-time “guru” for one reason: to save a few bucks; but this often comes back to haunt them. We frequently get calls from business owners who desperately need our help to get them back up and running or to clean up a mess that was caused by an inexperienced neighbor, friend, or relative who was just trying to help.
If the person you have working on your machine does not do computer repair and support for a living, there is a good chance they won’t have the knowledge or experience to truly help you – they are a hobbyist at best. And do you really want a part-time, inexperienced person responsible for handling something as important as your data and computer network? As with everything in life, you get what you pay for. That’s not to say you need to go broke to find a great technician, but you shouldn’t be choosing someone on price alone.
Bottom Line: With your client data, accounting records, e-mail and other critical data at stake, do you REALLY want the lowest-priced shop working on your machine?
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