Meet The Team

Executives & Staff:

Will Foret - President
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Expertise: Client Relations, Purchasing, Operations & Selling
Hometown: Naperville, IL
First job: OfficeMax
Education and training: Illinois Institute of Technology - BS Information Technology Management
Number of computers at home: 6
Hobbies: Racing and modifying cars
Fuel: Sushi and steak
Favorite thing about work: Every day is a new challenge
Apps I can't live without: Google Maps and Wunderlist
Tech tip: If it’s broke, call Spot Migration

Kasia Subieta - Vice President
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Expertise: Marketing & Sales
Hometown: Riverwoods, Illinois
First job: Baskin Robins
Education and training: Indiana University - BA Business & Psychology
Number of computers at home: 2
Hobbies: DIY furniture and jewelry projects
Fuel: Green smoothies
Favorite thing about work: The freedom and constant problem solving
Apps I can't live without: Spotify, Audible & Google Maps
Tech tip: Google it.

Zach Eshelman - Support Desk Manager
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Expertise: Macs, Windows Servers, Switches, Firewalls
Hometown: Fremont, CA
First Job: Grounds Maintenance for Fremont Christian School
Education: BBA Finance & Investments
Hobbies: Off-Roading, Hunting, Wakeboarding, ATV Riding
Fuel: Sunflower Seeds
Favorite thing about work: The friendly environment and employees
Recharging Zone: Hydrous Wake Park in Allen
Apps I can't live without: Aside from IG and FB, probably Dropbox and RD Client
Tech Tip: Get out of the habit of using the same password for everything

Alice Foret - Accounting Manager
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Expertise: Accounting, finance, problem-solving, decision-making and negotiating skills
Hometown: Naperville, Illinois
First job: Picked hops for processing beer from a farm field.
Number of computers at home: 1
Hobbies: Hiking in the woods, listening to classical music
Fuel: Nuts & dark chocolate
Favorite thing about work: When I discover extra savings for the company.
Apps I can't live without: Ted Talks
Tech tip: I leave it to the tech people. I deal with the money.

Justin Neagle - Marketing Coordinator
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Expertise: Marketing, Creative, & Web Development
Hometown: Chicago, Illinois
First job: Paperboy
Education and training: Arizona State University - B.S.
Number of computers at home: 4
Hobbies: Playing music, brewing beer, & supporting the Chicago White Sox
Fuel: Redeye & Music
Favorite thing about work: Building new sustainable systems & processes
Apps I can't live without: Asana, Spotify, GrubHub, & Google Maps
Tech tip: If it’s not working, turn it off and on. That always fixes it!

Danny David - Appointment Setter
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New Hire!

Support Desk:

Zach Wood - Technical Services Engineer
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Hometown: Fort Worth, TX
First job: Six Flags Picture Taker
Education + Training: A+ in progress
Hobbies: Reading, Video Games, Netflix
Apps I Can't Live Without: Reddit
Tech Tip: Google
Favorite Quote, Motto, or Slogan:
Recharging Zone: My couch
Number of computers at home: 3
Favorite thing about The 20: Community seems great

Nathan Bronsveld - Technical Services Engineer
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Education & training: B.A. in Counseling
Hometown: Orangeville, ON (Canada)
First Job: Customer Service (Walmart)
Number of computers at home: 2
Hobbies: Woodworking
Fuel: Kit Kat bars
Favorite thing about work: My coworkers
Tech Tip: Google has most of the answers

James Cobb - Technical Services Engineer
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Hometown: Red Oak, TX
First job: Summer Maintenance Assistant, Ferris ISD
Education + Training: 4 years with consumer computer hardware, 3 years with Point-of-Sales systems, 1.5 years experience with enterprise networking & server infrastructure, & wide variety of enterprise application support.
Hobbies: Video Games(PC Master Race), Raspberry Pi projects, Gunsmithing, Automotive Modifications... I'm pretty nerdy.
Apps I Can't Live Without: VRV
Tech Tip: "Have you tried turning it off and on again?"
Favorite Quote, Motto, or Slogan: “The building was on fire, and it wasn’t my fault.” ― Jim Butcher, Blood Rites
Recharging Zone: Youtube and Crunchyroll
Number of computers at home: 4
Favorite thing about The 20: It is a great opportunity to develop my skills, and utilize my experience in the field I'm passionate about.

Jay Coots - Technical Services Engineer
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Expertise: 35 years of help desk and on-site services
Hometown: Big Spring, TX
First job: Landscaping
Number of computers at home: 4
Hobbies: Games, computers, movies, music, books, camping, and fishing.
Fuel: Chips and salsa
Favorite thing about work: The team and the challenge of helping people
Recharging Zone: Any lake with fishing or camping
Apps I can’t live without: Google Maps
Tech tip: reboot.

Ron Davis - Technical Services Engineer
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Expertise: University of North Texas
Hometown: Dallas, TX
First job: Fry cook for golden fried chicken
Number of computers at home: 2
Hobbies: Golf
Favorite thing about work: Not sure yet!
Recharging Zone: Going to the ballpark
Tech tip: Is it plugged in?

Joseph Deskin - Technical Services Engineer
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Hometown: Granbury, TX
First Job: Braums Ice Cream
Education and Training: CompTIA A+ce Certified
Number of computers at home: 3
Hobbies: Computer building, Video Games, Friends
Fuel: Spaghetti and Life Cereal
Favorite thing about work: What the Company stands for as a whole
Apps I can't live without: Bible App
Tech Tip: Do not access personal information over public Wifi

Randi Evenson - Technical Services Engineer
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Expertise: Networks, production printers and color profiles
Hometown: Dallas
First job: Homer's Home Improvement, Vault Mgr
Number of computers at home: 7 computers, 2 servers
Hobbies: Raise and show English Mastiffs and English Bulldogs.
Favorite food/snacks: Popcorn
Favorite thing about work: The people
Recharging zone: Dog parks and good book
Apps I can’t live without: Google maps, Kindle reader, and Amazon
Tech tip: Cntl+Alt+Del for task manager to stop unresponsive application

Eric Hoffman - Technical Services Engineer
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Education & training: BS Business Administration, Organizational Communication
Hometown: Native Texan! Dallas born, Dallas raised.
First Job: Blockbuster Video
Number of computers at home: 3
Hobbies: Painting, table top/board games, computer games, hunting, and fishing
Fuel: Homemade beef jerky
Favorite thing about work: The people! Everyone here is fantastic and excited about coming to work. That energy makes a huge difference.
Apps I can't live without: Google Drive
Tech Tip: Have you tried turning it on and off again?

Chad Lipscomb- Technical Services Engineer
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Expertise: Hardware Replacement, Managing, Troubleshooting and Networking Hardware
Hometown: Paris, Texas
First Job: Taco Bell
Education: CCNA, CompTIA Network+, CompTIA A+, CompTIA Mobility+, CompTIA Security+, MTA Networking Fundamentals, MTA Server Fundamentals, MTA Operating Systems Fundamentals, MTA Windows 7, Ethical Hacker
Number of computers at home: 4
Hobbies: Music, Bowling, Dominos and Card Games
Fuel: Lays Chips
Favorite thing about work: My Co-Workers
Recharging Zone: Main Event, I love to bowl.
Apps I can't live without: Google Maps
Tech Tip: Having a 16GB or better MicroSD card saves memory on your phone when you move your larger apps to the card.

Tate West - Technical Services Engineer
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Expertise: BBA Angelo State University
Hometown: Brady, TX
First job: City of Brady maintenance
Number of computers at home: 4
Hobbies: Weight lifting, walking, movies, reading
Favorite food/snacks: Meat (all types), peanuts, peanut butter,
Favorite thing about work: The friendly staff
Recharging zone: Home, or walking in the neighborhood of lifting at the gym.
Apps I can’t live without: Feedly, Locate my phone (to track my kids)
Tech tip: Remember that my job is to support people.

Joe Burt - Technical Services Engineer
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Expertise: Social media management
Hometown: North Texas
First Job: Cashier at Super One Foods
Number of computers at home: 5
Hobbies: Music
Fuel: Zapps Voodoo Chips
Favorite thing about work: The comedy provided by the other engineers
Apps I can't live without: SeatGeek
Tech Tip: Have you restarted the machine?

Cody Peters - Technical Services Engineer
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Hometown: Flower Mound, TX
First job: IT Support Technician at Torch Networks
Education + Training: IT Support/Highschool Diploma/3+ Years Hands On Exp
Hobbies: Fitness and most physical activities, Investing, Fishing, PC gaming, and anything related to building technology
Apps I Can't Live Without: Banking, Investing, Maps, Music
Tech Tip: How do you eat an elephant? Small bites at a time.
Favorite Quote, Motto, or Slogan: Progression is the key to success.
Recharging Zone: The Gym
Number of computers at home: 2
Favorite thing about The 20: Friendly environment

Chase Wilmot - Technical Services Engineer
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Hometown: Hurst, TX
First job: Cashier at Office Depot
Education + Training: CCNA Certified 2+ years of technical support
Hobbies: Playing video games and musical instruments
Apps I Can't Live Without: Skillshare, Spotify, and Pizza Hut
Tech Tip: Try turning it off and turning it back on again.
Favorite Quote, Motto, or Slogan: The journey of a thousand miles begins with one step.
Number of computers at home: 6
Favorite thing about The 20: community seems great

Drew Lessard - Technical Services Engineer
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Expertise: Software & Hardware Support
Hometown: Garland, Texas
First job: Verizon Wireless
Education and training: Associates of Science
Number of computers at home: 4
Hobbies: PC Gaming & Audiophile
Fuel: Cashews
Favorite thing about work: Having Supportive Co-Workers
Apps I can't live without: Spotify
Tech tip: Windows Keys + Arrow Keys help manage your windows

Jerin Croley - Technical Services Engineer
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Hometown: Dallas, TX
First job: Walmart
Education + Training: CRT: Information Technology Support
Hobbies: Gaming, Camping, Fishing.
Apps I Can't Live Without: My banking app.
Tech Tip: Make sure the power is on.
Favorite Quote, Motto, or Slogan: "There is no try, only do."
Recharging Zone: My house.
Number of computers at home: 8
Favorite thing about The 20: The people and environment.

Josue Garcia - Technical Services Engineer
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Hometown: Middletown, NY
First job: Material handler
Education + Training: Cisco, windows server 2012
Hobbies: Play guitar, read
Apps I Can't Live Without:
Tech Tip: Think outside the box
Favorite Quote, Motto, or Slogan: If you can think it, you can make it
Recharging Zone: Relax, enjoying the nature
Number of computers at home: 4
Favorite thing about The 20: It looks to be a great place to work and grow

Jeff Nix - Technical Services Engineer
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Hometown: Livermore, CA
First job: Golf Cart Attendant
Education + Training:
Hobbies: Golf & Woodworking
Apps I Can't Live Without: Power button on my phone
Tech Tip: Reboot it.
Favorite Quote, Motto, or Slogan: Everything in moderations, in moderation.
Recharging Zone: Motorcycle rides
Number of computers at home: 4

Kelly Tyson - Technical Services Engineer
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Hometown: Shrevport, LA
First job: Foot Locker - Shoe Salesperson
Education + Training:
Hobbies: volunteering, traveling, writing, reading. going to the dog park with my chihuahua Milo.
Apps I Can't Live Without: TangoTab, Pandora, Amazon, Google Maps
Tech Tip: Be very cautious about opening email attachments unless they are from someone you trust and do not look suspicious.
Favorite Quote, Motto, or Slogan: "Coming together is a beginning, staying together is progress, and working together is success." -- Henry Ford
Recharging Zone: Home, pretty much any lake/beach/waterway, or with my family.
Number of computers at home: 2
Favorite thing about The 20: The fun environment.

Matt Mariaux - Technical Services Engineer
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Hometown: Plano, TX
First job: A real life Sbarro pizza man
Education + Training: A journalism major who works with cameras and editing rigs. I also worked at Apple.
Hobbies: Gaming, Acting, Video Editing, writing, tinkering, podcasting, kung fu
Apps I Can't Live Without: Spotify, Supercook, Really Bad Chess, Snapchat
Tech Tip: Uh, idk. Automate your lights at home, I guess.
Favorite Quote, Motto, or Slogan: For Everything Else, There’s MasterCard
Recharging Zone:
Number of computers at home: 3

Michael Hightower - Technical Services Engineer
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Hometown: Paris, TX
First job: Fiber inspector for Aerospace company
Education + Training: BS Kinesiology, Health & Computer Training
Hobbies: Playstation, bowling, football, basketball, computer, movies, anything fun…
Tech Tip: First thing, did you reboot the computer?
Favorite Quote, Motto, or Slogan: "The man who thinks he can and the man who thinks he can’t are both right."
Recharging Zone: State Fair
Number of computers at home: 6
Favorite thing about The 20: The company really takes care of its employees

Payden Laake - Technical Services Engineer
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Hometown: McKinney, TX
First job: Recreation Aide at McKinney Community Center
Education + Training: Networking & Security
Hobbies: Video games, stock trading, general nerdy internet things.
Apps I Can't Live Without: Reminders, Calendar, Reddit, TradingView, and Discord to name a few.
Tech Tip: Read error messages. If you don't understand what it says, Google probably does.
Favorite Quote, Motto, or Slogan: "The more I learn, the less I realize I know." -Socrates
Recharging Zone: Somewhere near a source of caffeine.
Number of computers at home: 4

Sammy Byers - Technical Services Engineer
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Hometown: Duncanville, TX
First job: Bus Boy for Spring Creek BBQ
Education + Training: Tech
Hobbies: Gaming
Apps I Can't Live Without: Audible
Tech Tip: There is always better tech out there.
Favorite Quote, Motto, or Slogan: "Life before Death. Strength before Weakness. Journey before Destination." Brandon Sanderson
Recharging Zone: In front of my PC or Drinks at Milo's
Number of computers at home: 2
Favorite thing about The 20: The opportunity!

Todd Harker - Technical Services Engineer
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Hometown: Salem, OR
First job: Petroleum Transfer Technician (Gas attendant)
Education + Training: Expert of nothing, Master of none.
Hobbies: Cars, anything fast, anything to do with technology.
Apps I Can't Live Without: Instagram
Tech Tip: www.Google.com
Favorite Quote, Motto, or Slogan: There is a direct correlation between positive energy and positive results in the physical form.
Recharging Zone: Relaxing at home.
Number of computers at home: 4
Favorite thing about The 20: The people who I work with.

Trent Shaw - Technical Services Engineer
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Hometown: Garland, TX
First job: Kroger bag boy
Education + Training: TCU
Hobbies: Video games, ultimate frisbee, frisbee golf, playing pool, listening to records
Apps I Can't Live Without: Spotify and pandora
Tech Tip: Google It!
Favorite Quote, Motto, or Slogan: "Are you going to tell a man he can’t fart in his own car." - Ron Swanson
Recharging Zone: On the couch playing video games
Number of computers at home: 3

Zack Simmons - Technical Services Engineer
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Hometown: Rockwall, TX
First job: Subway
Education + Training: IT Helpdesk
Hobbies: Target Shooting
Apps I Can't Live Without: FB
Tech Tip: Reboot first.
Favorite Quote, Motto, or Slogan: "You'll miss 100% of the shots that you don't take." - Michael Jordan
Recharging Zone: Hooters
Number of computers at home: 1
Favorite thing about The 20: Easy going atmosphere.

Michelle Bowers - Technical Services Engineer
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Hometown: Baytown, TX
First job: Dairy Queen
Education + Training: 20 years in IT, school of hard knocks
Hobbies: Photography, reading, movies, designing jewelry
Apps I Can't Live Without: Waze, MyFitnessPal
Tech Tip: Don't let the magic smoke out
Favorite Quote, Motto, or Slogan: What does not kill me makes me stronger.
Recharging Zone: My recliner.
Number of computers at home: 6
Favorite thing about The 20: The people. They are awesome.

Mark Munt - Technical Services Engineer
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Hometown: Brunswick, Maine
First job: Home Theater Sales Consultant
Education + Training: CCENT, Microsoft Silver Partner
Hobbies: Photography, Video Games, Networking
Apps I Can't Live Without: Terminus, YouTube, Xbox Smart glass
Tech Tip: If you don't know who or where it's from, you ought not to click on it.
Favorite Quote, Motto, or Slogan: "The only thing necessary for the triumph of evil is that good men do nothing."- Edmund Burke
Recharging Zone: The Atlantic ocean
Number of computers at home: 3
Favorite thing about The 20: Up beat and fun environment

Chris Stoddard - Technical Services Engineer
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Hometown: Roanoke, TX
First job: Mr. Jim's Pizza
Education + Training: Information technologies and musician
Hobbies: Cooking, bass playing, Sasquatch hunting, and singing
Apps I Can't Live Without: Amazon Prime
Tech Tip: To get to the windows run bar hold down the windows key and hit the letter "r".
Favorite Quote, Motto, or Slogan: Never give up!
Number of computers at home: 3
Favorite thing about The 20: Relaxed environment

Jay Baath - Technical Services Engineer
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New Hire!

Bryan Levinsky - Technical Services Engineer
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New Hire!

Christian Baeza - Technical Services Engineer
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New Hire!

Michael Hanson - Technical Services Engineer
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New Hire!

Bev Bohrer - Technical Services Engineer
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New Hire!

Xiomara Escobar - Technical Services Engineer
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New Hire!

NOC Services:

Luke Glover- Technical Services Engineer
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Expertise: Concentration, Dogged Determination & Knife Sharpening
Hometown: Texas
First job: Movie Theatre
Education and training: Central Texas- Business Administration; Linux & Dell Certified
Number of computers at home: 11
Hobbies: Building Things
Fuel: Cheetos & Ritz Crackers
Favorite thing about work: The People & "The Club House"
Apps I can't live without: Spotify
Tech tip: Read your error messages. They typically tell you what's going on and how to fix the problem.

Joe Parr - Technical Services Engineer
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Expertise: Software/Hardware Support (including but not limited to Windows/Linux and all associated)
Hometown: El Paso, TX
First job: McDonalds
Number of computers at home: 7
Hobbies: Comic Books, Movies, Tinkering With Computers & Music
Fuel: Cheddar & Sour Cream Chips
Favorite thing about work: The environment is one of family and is very welcoming. There is also a lot of collective knowledge.
Apps I can't live without: iReddit & Facebook
Tech tip: Always have a Malware cleaner installed on your PC.

Josh Armstrong - Technical Services Engineer
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Expertise: Social media management
Hometown: North Texas
First Job: Cashier at Super One Foods
Number of computers at home: 5
Hobbies: Music
Fuel: Zapps Voodoo Chips
Favorite thing about work: The comedy provided by the other engineers
Apps I can't live without: SeatGeek
Tech Tip: Have you restarted the machine?

Expertise: Networking, Desktop Support, & Windows Server
Hometown: Bismark, North Dakota
First job: CiCi's Pizza
Education and training: Collin County Community College; A+ & Network+ Certified
Number of computers at home: 3
Hobbies: Hanging out at home
Fuel: Cherry cokes
Favorite thing about work: It's such a friendly place.
Recharging zone: Top Golf
Apps I can't live without: Any internet browser
Tech tip: Keep it simple, it will work better

Eric Barnes - Technical Services Engineer
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Hometown: Garland, TX
First job: AMC Theater Mesquite 30
Education + Training: Associate's of Arts Degree
Hobbies: PC Gaming
Apps I Can't Live Without: twitch.tv
Tech Tip: Unplug it, then plug it back in
Favorite Quote, Motto, or Slogan: “Gotta catch 'em all!”
Recharging Zone: Flying Saucer Draught Emporium
Number of computers at home: 6
Favorite thing about The 20: Everyone is extremely helpful and always laughing.

Sage Driskell - Technical Services Engineer
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Education & training: BA – Chinese Language and Linguistics
Hometown: Dallas, Texas
First Job: Intern at University of North Texas Computational Chemistry Lab
Number of computers at home: 5
Hobbies: Music, Exercise, Computers
Favorite thing about work: Ability to experience a wider array of technology at a larger scale than most anywhere else
Apps I can't live without: EN <> ZH Dictionary
Tech Tip: How to make a Windows PC better: Step 1: Install Linux

Project Team:

Debi Besenhoffer - Project Engineer
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Expertise: Desktop, server and network support
Hometown: Elgin, IL
First job: Retail
Education and training: A+, Network+, MCP, VCP, Devry University
Number of computers at home: 6
Hobbies: Singing karaoke, singing with Beyond Glee, horseback riding
Fuel: Pop-tarts and Pistachio nuts, Blueberry Red Bull, Coffee
Favorite thing about work: Learning something new every day
Apps I can’t live without: Microsoft Solitaire, Singsnap, Navigational Tools
Tech tip: When something stops working, try to think of what might have changed since the last time it did work, and make that known to the person working on it

David Peck - Project Engineer
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Expertise: Hardware Technician, Windows Support
Hometown: Elgin, IL
First job: Cleaning cages at an animal hospital
Education and training: A+, AS in Computer Science
Number of computers at home: 10+
Hobbies: Whatever my sons are into at that moment
Fuel: Chipotle and Coffee
Favorite thing about work: Having a group of people with diverse support backgrounds to bounce ideas off of.
Apps I can’t live without: OneNote, Notepad++, Paint.net, Greenshot
Tech tip: DON’T PANIC!!! If you can maintain a clear head, technicians can usually get the issue resolved faster.

Sebastian Cieslikowski - Project Engineer
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Expertise: Desktop, server & network support
Hometown: Chicago, USA & Szczecin, POLAND
First job: Translator, proofreader, project leader, technical documentation, technical support
Education and training: MS in Computer Systems, A+ certified
Number of computers at home: 6
Hobbies: Computers, movies, music, traveling, healthy living
Fuel: Oat meal & black coffee
Favorite thing about work: Every day is different, no boring days
Tech tip: Remember passwords and logins

Andy Raphael - Project Engineer
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Expertise: Things with an IP address, web and application development
Hometown: Reichenbach im Täle
First job: St. Paul Lutheran School IT Manager
Education and training: Florida Atlantic University - BA in Computer Information Systems
Number of computers at home: 8
Hobbies: Traveling, going to the movies
Fuel: Mrs. Peter's fish drip and jalapeños
Favorite thing about work: Our staff is second to none.
Recharging zone: Any weekend getaway
Apps I can't live without: YouTube
Tech tip: Just reboot it.

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LOCATIONS

Corporate Office
7370 N Lincoln Ave, Ste B
Lincolnwood, IL 60712

Chicago Office
4422 N Ravenswood Ave
Chicago, IL 60640

Milwaukee Office
342 N. Water Street, Ste 600
Milwaukee, WI 53202

Texas Office
6600 Chase Oaks Blvd, Ste 100
Plano, TX 75023

Sales: 312-971-8500

PARTNERS

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