Meet The Team

Executives & Staff:

Will Foret - President
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Expertise: Client Relations, Purchasing, Operations & Selling
Hometown: Naperville, IL
First job: OfficeMax
Education and training: Illinois Institute of Technology - BS Information Technology Management
Number of computers at home: 6
Hobbies: Racing and modifying cars
Fuel: Sushi and steak
Favorite thing about work: Every day is a new challenge
Apps I can't live without: Google Maps and Wunderlist
Tech tip: If it’s broke, call Spot Migration

Kasia Subieta - Vice President
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Expertise: Marketing & Sales
Hometown: Riverwoods, Illinois
First job: Baskin Robins
Education and training: Indiana University - BA Business & Psychology
Number of computers at home: 2
Hobbies: DIY furniture and jewelry projects
Fuel: Green smoothies
Favorite thing about work: The freedom and constant problem solving
Apps I can't live without: Spotify, Audible & Google Maps
Tech tip: Google it.

Zach Eshelman - Support Desk Manager
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Expertise: Macs, Windows Servers, Switches, Firewalls
Hometown: Fremont, CA
First Job: Grounds Maintenance for Fremont Christian School
Education: BBA Finance & Investments
Hobbies: Off-Roading, Hunting, Wakeboarding, ATV Riding
Fuel: Sunflower Seeds
Favorite thing about work: The friendly environment and employees
Recharging Zone: Hydrous Wake Park in Allen
Apps I can't live without: Aside from IG and FB, probably Dropbox and RD Client
Tech Tip: Get out of the habit of using the same password for everything

Alice Foret - Accounting Manager
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Expertise: Accounting, finance, problem-solving, decision-making and negotiating skills
Hometown: Naperville, Illinois
First job: Picked hops for processing beer from a farm field.
Number of computers at home: 1
Hobbies: Hiking in the woods, listening to classical music
Fuel: Nuts & dark chocolate
Favorite thing about work: When I discover extra savings for the company.
Apps I can't live without: Ted Talks
Tech tip: I leave it to the tech people. I deal with the money.

Justin Neagle - Marketing Coordinator
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Expertise: Marketing, Creative, & Web Development
Hometown: Chicago, Illinois
First job: Paperboy
Education and training: Arizona State University - B.S.
Number of computers at home: 4
Hobbies: Playing music, brewing beer, & supporting the Chicago White Sox
Fuel: Redeye & Music
Favorite thing about work: Building new sustainable systems & processes
Apps I can't live without: Asana, Spotify, GrubHub, & Google Maps
Tech tip: If it’s not working, turn it off and on. That always fixes it!

Tiana Ware- Technical Services Coordinator
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Expertise: Client Relations & Customer Service
Hometown: Chicago, Illinois
First job: CVS Pharmacy - Customer Associate
Education and training: Payroll Certified
Number of computers at home: 2
Hobbies: Reading, Fishing & Traveling
Fuel: Avocado & Tomato
Favorite thing about work: They accepted my individuality.
Apps I can't live without: Pandora
Tech tip: Clear your cache at all times, your phone is a computer.

Support Desk:

Anthony Garcia - Technical Services Engineer
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Expertise: Android, SonicWALL and Network Security.
Hometown: Dallas, Texas
First job: Game Advisor at GameStop
Number of computers at home: 19
Hobbies: Spending time with my family and playing video games.
Favorite food/snacks: Oreos
Favorite thing about work: Family like environment
Recharging zone: At home with the family
Apps I can’t live without: Fing, CF.lumen and dSploit
Tech tip: Don’t use the same password for everything.

Colby Hess - Technical Services Engineer
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Expertise: Linux, Mac, & Windows
Hometown: Tulsa, Oklahoma
First job: The Chocolate Chip Cookie Factory
Education and training: Dell Equalogic & Sonic Wall Technical
Number of computers at home: 12
Hobbies: Photography
Fuel: Anything Hostess & Oatmeal Cream Pies
Favorite thing about work: You never have the same day twice, unlike in Groundhog Day.
Apps I can't live without: NMAP
Tech tip: Mac Keyboard Shortcuts:

  • Command C: Copy
  • Command V: Paste
  • Command Z: Undo
  • Z4: Dropbox Screen

Chad Lipscomb- Technical Services Engineer
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Expertise: Hardware Replacement, Managing, Troubleshooting and Networking Hardware
Hometown: Paris, Texas
First Job: Taco Bell
Education: CCNA, CompTIA Network+, CompTIA A+, CompTIA Mobility+, CompTIA Security+, MTA Networking Fundamentals, MTA Server Fundamentals, MTA Operating Systems Fundamentals, MTA Windows 7, Ethical Hacker
Number of computers at home: 4
Hobbies: Music, Bowling, Dominos and Card Games
Fuel: Lays Chips
Favorite thing about work: My Co-Workers
Recharging Zone: Main Event, I love to bowl.
Apps I can't live without: Google Maps
Tech Tip: Having a 16GB or better MicroSD card saves memory on your phone when you move your larger apps to the card.

David Zoch - Technical Services Engineer
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Expertise: Software & Hardware Support
Hometown: Garland, Texas
First job: Verizon Wireless
Education and training: Associates of Science
Number of computers at home: 4
Hobbies: PC Gaming & Audiophile
Fuel: Cashews
Favorite thing about work: Having Supportive Co-Workers
Apps I can't live without: Spotify
Tech tip: Windows Keys + Arrow Keys help manage your windows

Eric Barnes - Technical Services Engineer
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Education and training: Associate's of Arts Degree
Hometown: Garland, Texas
First job: AMC Theater
Number of computers at home: 6
Hobbies: PC gaming
Fuel: Cape Cod's Salt and Vinegar Kettle chips
Favorite thing about work: Everyone is extremely helpful and always laughing.
Apps I can’t live without: twitch.tv
Tech tip: Unplug it, then plug it back in

Eric Hoffman - Technical Services Engineer
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Education & training: BS Business Administration, Organizational Communication
Hometown: Native Texan! Dallas born, Dallas raised.
First Job: Blockbuster Video
Number of computers at home: 3
Hobbies: Painting, table top/board games, computer games, hunting, and fishing
Fuel: Homemade beef jerky
Favorite thing about work: The people! Everyone here is fantastic and excited about coming to work. That energy makes a huge difference.
Apps I can't live without: Google Drive
Tech Tip: Have you tried turning it on and off again?

Greg Bower - Technical Services Engineer
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Hometown: Canada
First job: Starbucks
Number of computers at home: 8
Hobbies: Playing video games and playing drums
Fuel: Cheez-its
Favorite thing about work: I genuinely enjoy everyone I work with
Apps I can’t live without: Reddit, Spotify, Shazam
Tech tip: If you don’t know something, Google it. (not just a tech tip)

Jay Coots - Technical Services Engineer
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Expertise: 34 years of help desk and on-site services
Hometown: Big Spring, TX
First job: Landscaping
Number of computers at home: 4
Hobbies: Games, computers, movies, music, books, camping, and fishing.
Fuel: Chips and salsa
Favorite thing about work: The team and the challenge of helping people
Recharging Zone: Any lake with fishing or camping
Apps I can’t live without: Google Maps
Tech tip: reboot.

Jon McMinn- Technical Services Engineer
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Education and training: I've worked in the industry since I was eighteen or so, in various capacities from support desk to data centers. I have also earned degrees in philosophy and psychology but that's less relevant.
Hometown: Dallas, TX
First job: I was a grocery bagger at the local supermarket
Number of computers at home: 10+
Hobbies: Classic movies, reading, video games, music
Fuel: Cheddar cheese flavored rice cakes
Favorite thing about work: The ability to work with skilled people closely and build my own abilities
Recharging Zone: Go out, find a strange restaurant, take on something new.
Apps I can’t live without: 7zip, Babun, Safari Online
Tech tip: Alt+PrintScreen will take a screenshot of the currently active window. Very helpful for capturing that pesky error! Just open MS Paint and Ctrl-V and you've caught it like a pro.

Joe Burt - Technical Services Engineer
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Expertise: Social media management
Hometown: North Texas
First Job: Cashier at Super One Foods
Number of computers at home: 5
Hobbies: Music
Fuel: Zapps Voodoo Chips
Favorite thing about work: The comedy provided by the other engineers
Apps I can't live without: SeatGeek
Tech Tip: Have you restarted the machine?

Joseph Deskin - Technical Services Engineer
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Hometown: Granbury, TX
First Job: Braums Ice Cream
Education and Training: CompTIA A+ce Certified
Number of computers at home: 3
Hobbies: Computer building, Video Games, Friends
Fuel: Spaghetti and Life Cereal
Favorite thing about work: What the Company stands for as a whole
Apps I can't live without: Bible App
Tech Tip: Do not access personal information over public Wifi

Maria Salinas - Technical Services Engineer
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Education & training: WGU
Hometown: Dallas, TX
First Job: McDonalds
Number of computers at home: 4
Hobbies: Continuing education at the moment
Fuel: Sunflower seeds
Favorite thing about work: The atmosphere has been amazing
Apps I can't live without: Email

Nathan Bronsveld - Technical Services Engineer
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Education & training: B.A. in Counseling
Hometown: Orangeville, ON (Canada)
First Job: Customer Service (Walmart)
Number of computers at home: 2
Hobbies: Woodworking
Fuel: Kit Kat bars
Favorite thing about work: My coworkers
Tech Tip: Google has most of the answers

Nwan Achonwa - Technical Services Engineer
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Expertise: WiFi & Networking
Hometown: Nigeria & Houston
First job: Movie Theatre
Education and training: North Lake Junior College; A+, CCNA Certifications
Number of computers at home: 11
Hobbies: Downloading games, Xbox & Playing Banana Grams
Fuel: Tortilla Chips & Spinach Dip or Chicken 'n Waffles
Favorite thing about work: Definitely the atmosphere, it's so cool!
Recharging zone: Mountain Biking
Tech tip: Disable auto-play on USBs.

Randi Evenson - Technical Services Engineer
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Expertise: Networks, production printers and color profiles
Hometown: Dallas
First job: Homer's Home Improvement, Vault Mgr
Number of computers at home: 7 computers, 2 servers
Hobbies: Raise and show English Mastiffs and English Bulldogs.
Favorite food/snacks: Popcorn
Favorite thing about work: The people
Recharging zone: Dog parks and good book
Apps I can’t live without: Google maps, Kindle reader, and Amazon
Tech tip: Cntl+Alt+Del for task manager to stop unresponsive application

Reggie Parker - Technical Services Engineer
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Education and training: University of Oklahoma, A+, Net+, CCNA
Hometown: Tom, OK
First job: McDonald's
Number of computers at home: 11
Hobbies: DJing, teaching & training martial arts (Wing Chun Kung Fu, Jeet Kune Do, Filipino Martial Arts, Kenpo), reading, drawing/painting
Fuel: Chocolate chip cookies & Cool Ranch Doritos
Favorite thing about work: The atmosphere
Apps I can’t live without: Chrome
Tech tip: Rebooting fixes most software issues…

Ron Davis - Technical Services Engineer
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Expertise: University of North Texas
Hometown: Dallas, TX
First job: Fry cook for golden fried chicken
Number of computers at home: 2
Hobbies: Golf
Favorite thing about work: Not sure yet!
Recharging Zone: Going to the ballpark
Tech tip: Is it plugged in?

Tate West - Technical Services Engineer
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Expertise: BBA Angelo State University
Hometown: Brady, TX
First job: City of Brady maintenance
Number of computers at home: 4
Hobbies: Weight lifting, walking, movies, reading
Favorite food/snacks: Meat (all types), peanuts, peanut butter,
Favorite thing about work: The friendly staff
Recharging zone: Home, or walking in the neighborhood of lifting at the gym.
Apps I can’t live without: Feedly, Locate my phone (to track my kids)
Tech tip: Remember that my job is to support people.

Troy Smith - Technical Services Engineer
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Education and training: Some College, Microsoft, Juniper, Cisco.
Hometown: Dallas, TX
First job: Casual Male Big and Tall
Number of computers at home: 5
Hobbies: Teaching kids, cooking
Favorite thing about work: The people
Recharging Zone: Bars, Hanging with kids
Apps I can’t live without: Google Maps
Tech tip: Restart

NOC Services:

Luke Glover- Technical Services Engineer
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Expertise: Concentration, Dogged Determination & Knife Sharpening
Hometown: Texas
First job: Movie Theatre
Education and training: Central Texas- Business Administration; Linux & Dell Certified
Number of computers at home: 11
Hobbies: Building Things
Fuel: Cheetos & Ritz Crackers
Favorite thing about work: The People & "The Club House"
Apps I can't live without: Spotify
Tech tip: Read your error messages. They typically tell you what's going on and how to fix the problem.

Joe Parr - Technical Services Engineer
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Expertise: Software/Hardware Support (including but not limited to Windows/Linux and all associated)
Hometown: El Paso, TX
First job: McDonalds
Number of computers at home: 7
Hobbies: Comic Books, Movies, Tinkering With Computers & Music
Fuel: Cheddar & Sour Cream Chips
Favorite thing about work: The environment is one of family and is very welcoming. There is also a lot of collective knowledge.
Apps I can't live without: iReddit & Facebook
Tech tip: Always have a Malware cleaner installed on your PC.

Josh Armstrong- Technical Services Engineer
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Expertise: Social media management
Hometown: North Texas
First Job: Cashier at Super One Foods
Number of computers at home: 5
Hobbies: Music
Fuel: Zapps Voodoo Chips
Favorite thing about work: The comedy provided by the other engineers
Apps I can't live without: SeatGeek
Tech Tip: Have you restarted the machine?

Expertise: Networking, Desktop Support, & Windows Server
Hometown: Bismark, North Dakota
First job: CiCi's Pizza
Education and training: Collin County Community College; A+ & Network+ Certified
Number of computers at home: 3
Hobbies: Hanging out at home
Fuel: Cherry cokes
Favorite thing about work: It's such a friendly place.
Recharging zone: Top Golf
Apps I can't live without: Any internet browser
Tech tip: Keep it simple, it will work better

Jovon Reed - Technical Services Engineer
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Education & training: Active pursuit: AAS Computer Networking/Information Systems w/Cybersecurity concentration
Hometown: Queens, NY
First Job: U.S. Navy
Number of computers at home: 4
Hobbies: Esoteric studies
Fuel: Oatmeal, Old Fashion
Favorite thing about work: Magnet pool environment for continued learning
Apps I can't live without: I am able to easily disconnect from technology; thus, there are no apps that I absolutely must have…
Tech Tip: Reboot the machine…

Sage Driskell - Technical Services Engineer
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Education & training: BA – Chinese Language and Linguistics
Hometown: Dallas, Texas
First Job: Intern at University of North Texas Computational Chemistry Lab
Number of computers at home: 5
Hobbies: Music, Exercise, Computers
Favorite thing about work: Ability to experience a wider array of technology at a larger scale than most anywhere else
Apps I can't live without: EN <> ZH Dictionary
Tech Tip: How to make a Windows PC better: Step 1: Install Linux

Project Team:

Debi Besenhoffer - Project Engineer
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Expertise: Desktop, server and network support
Hometown: Elgin, IL
First job: Retail
Education and training: A+, Network+, MCP, VCP, Devry University
Number of computers at home: 6
Hobbies: Singing karaoke, singing with Beyond Glee, horseback riding
Fuel: Pop-tarts and Pistachio nuts, Blueberry Red Bull, Coffee
Favorite thing about work: Learning something new every day
Apps I can’t live without: Microsoft Solitaire, Singsnap, Navigational Tools
Tech tip: When something stops working, try to think of what might have changed since the last time it did work, and make that known to the person working on it

David Peck - Project Engineer
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Expertise: Hardware Technician, Windows Support
Hometown: Elgin, IL
First job: Cleaning cages at an animal hospital
Education and training: A+, AS in Computer Science
Number of computers at home: 10+
Hobbies: Whatever my sons are into at that moment
Fuel: Chipotle and Coffee
Favorite thing about work: Having a group of people with diverse support backgrounds to bounce ideas off of.
Apps I can’t live without: OneNote, Notepad++, Paint.net, Greenshot
Tech tip: DON’T PANIC!!! If you can maintain a clear head, technicians can usually get the issue resolved faster.

Sebastian Cieslikowski - Project Engineer
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Expertise: Desktop, server & network support
Hometown: Chicago, USA & Szczecin, POLAND
First job: Translator, proofreader, project leader, technical documentation, technical support
Education and training: MS in Computer Systems, A+ certified
Number of computers at home: 6
Hobbies: Computers, movies, music, traveling, healthy living
Fuel: Oat meal & black coffee
Favorite thing about work: Every day is different, no boring days
Tech tip: Remember passwords and logins

Andy Raphael - Project Engineer
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Expertise: Things with an IP address, web and application development
Hometown: Reichenbach im Täle
First job: St. Paul Lutheran School IT Manager
Education and training: Florida Atlantic University - BA in Computer Information Systems
Number of computers at home: 8
Hobbies: Traveling, going to the movies
Fuel: Mrs. Peter's fish drip and jalapeños
Favorite thing about work: Our staff is second to none.
Recharging zone: Any weekend getaway
Apps I can't live without: YouTube
Tech tip: Just reboot it.

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IT Support and Fees Guide for Chicago and Suburbs

What are other Chicago businesses paying for IT Support Services?

20 questions to ask while you are evaluating who to hire for your outsourced IT support so you get the BEST deal

How to avoid getting burned by a common billing model that puts all the risk on you, instead of the IT provider

Exclusions, hidden fees and other “gotcha” clauses IT companies put in their contracts that you DON’T want to agree to.

LOCATIONS

Corporate Office
7370 N Lincoln Ave, Ste B
Lincolnwood, IL 60712

Chicago Office
4422 N Ravenswood Ave
Chicago, IL 60640

Milwaukee Office
342 N. Water Street, Ste 600
Milwaukee, WI 53202

Texas Office
6600 Chase Oaks Blvd, Ste 100
Plano, TX 75023

Sales: 312-971-8500

PARTNERS

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