It's a mindset. It's what attracts people to work for us, stay with us, hire us & recommend us.
WOW THE CLIENT
We are a customer service company first, an IT company second. Quick response & resolution is a given, so is being detail oriented & having good follow through. We go the extra mile in everything we do to achieve client satisfaction & earn our clients loyalty daily.
DOWNTIME IS THE ENEMY
We minimize downtime through best practices, process & standardization. Our business model demands that we minimize downtime, & our profitability depends on it. An ounce of prevention is worth a pound of cure.
We consider the financial impact to our client with every decision we make. The unique needs of a client always trump any specific vendor, solution or technology platform. Our mission is to always present options & educate so we can help our clients make the best business decisions.
WE OWN IT
Own the problem until it’s solved, including managing other technology vendors. No finger pointing allowed! We live by the mantra “Fall on the grenade: If you see a problem, jump on it.”
KEEP IT SIMPLE
We believe in simple billing, simple communication & simple solutions. Billing will always be transparent & predictable. Communication will always be complete & constant. Solutions will always be made as simple as possible, but no simpler.
I’VE GOT YOUR BACK
Every team member is an essential part of the fabric of our company. Respecting, supporting and caring for each other in the good times (and the tough) is how we will succeed as a company.
STRIVE FOR EXCELLENCE
We foster a culture of achievement, success, & continuous improvement. To that end we measure and monitor many key performance indicators with service delivery as well as individual performance. That which is measured improves. That which is measured and reported improves exponentially.